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Warranty Policy

12 Months Warranty applies to all products unless otherwise specified on listing. If any item shows symptoms of operation failure, defectiveness or broken on arrival (Dead on Arrival, DOA, Products), Buyers should contact us via email within 7 days of receiving item, describing the issues, including pictures if possible.

If deemed DOA by us, full/partial refund or replacement of items may be given at both ours and buyer's discretion. Damages due to improper installation or negligence are not covered by Warranty. Buyer is responsible for any postage costs on returning items.

Feedback Policy
Buyers are recommended to leave feedback on items they receive.

If you are not completely satisfied with your purchase please email us at support@furnitureguys.com.au and we will endeavour to work out the issue with you.