FAQ

Furniture for living, dining, bedrooms, outdoor spaces and offices, alongside homewares, storage, garden and pet essentials. Lounges, bed frames and bedroom suites are the centre of the range.

We deliver within Australia. Enter your postcode on a product page or at checkout to check delivery costs; some larger orders require a freight quote.

Yes. Explore desks, seating and storage in our Home Office range, or email us with your product questions.

Shipping cost depends on the weight and size of what's in your order and how far it's travelling. We group delivery addresses into three zones — metro, regional and remote — with regional and remote areas costing a little more to reach. The product page shows a starting cost where we already have one, and your postcode gives the exact quote before you pay.

Dispatch time varies by product. Where we have a specific estimate for an item it's shown on the product page — otherwise contact us before ordering if you need an estimate. Once your order is on its way, most deliveries land within roughly 5 to 12 business days. That's a general guide rather than a fixed promise — actual transit time depends on your location and how big your order is, with regional and remote addresses usually taking a little longer than metro areas.

We currently deliver to addresses within Australia only — every state and territory. We don't ship internationally at this time.

Every product we sell is covered by a 12-month warranty against faults or damage. We do not provide returns or refunds due to change of mind. This is in addition to, and doesn't limit, any guarantees you're entitled to under Australian Consumer Law.

Email hello@furnitureguys.com.au. Include your order reference if you have one — it looks like TFG-1001 on your confirmation email.

After you pay we email a confirmation. When the order ships we email again, and that message includes the tracking number. The tracking number is not the order reference. Enter the tracking number from the shipping email on the tracking page.